1poker Platform Privacy Notice

This page describes what we collect when you use 1poker and how we keep that data protected. We at 1poker process personal information only to operate our platform, verify your account, process payments, and respond to support requests. Our data handling follows the laws of the jurisdictions where we operate; we do not share your information with third parties except where required by law or to complete transactions you initiate.

We collect data in three ways: directly (when you register, deposit, or contact support), automatically (through cookies and device logs), and from payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Your data is stored on servers located outside your jurisdiction; by using 1poker, you consent to this cross-border transfer. We retain your information for as long as your account is active, plus seven years for regulatory compliance.

You have the right to request access to your data, correct inaccuracies, or request deletion subject to legal holds. Contact our support team through the app to exercise these rights; we respond within five business days.

What we collect on 1poker

When you create an account on 1poker, we collect your name, email, phone number, date of birth, and residential address. During Know Your Customer (KYC) verification, we collect government-issued ID numbers, passport details, and proof of address (utility bill or bank statement). We store these documents encrypted and do not share them with external parties except our compliance auditors and regulators.

When you deposit or withdraw on 1poker, we record the payment method, amount, timestamp, and your account tier. We do not store your full payment card details; payment processors handle card data directly. If you use DANA, e-wallet, mobile banking, or local payment, those providers share transaction confirmations with us, which we log for settlement and dispute resolution.

We automatically collect your device type, operating system, IP address, browser type, and session duration. We use cookies to remember your login state and language preference. Our live-dealer tables record video feeds of gameplay for dispute resolution and fraud prevention; these recordings are retained for 90 days then deleted. We do not record audio from your device.

How we use your data on 1poker

We use your personal information to operate 1poker: creating your account, processing deposits and withdrawals, settling bets, and responding to support requests. We verify your identity to comply with anti-money-laundering (AML) regulations and to prevent fraud. We analyze your transaction history to detect unusual patterns (such as rapid deposits followed by immediate withdrawals) and may freeze your account pending investigation if suspicious activity is detected.

We use device and session data to improve 1poker's performance, diagnose technical issues, and optimize our mobile app for weak network conditions. We do not use your data for marketing or third-party advertising. We do not sell your information to data brokers or marketing firms.

Our support team accesses your account history, transaction records, and KYC documents only to resolve your requests. Support staff in Jakarta, Surabaya, and Bandung operate under confidentiality agreements and cannot disclose your information to external parties.

Third-party processors and data sharing on 1poker

We share your data with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete your deposit or withdrawal. These processors have their own privacy policies; we are not responsible for their data handling practices. We share your data with our compliance auditors and regulators only when required by law. We do not share your data with affiliate marketers, game studios, or sportsbook data providers.

Our live-dealer tables are operated by Evolution Gaming and other licensed studios. These studios receive your account ID and session timestamp but not your personal details. Video feeds of your gameplay are stored on our servers, not the studio's servers.

Your rights and data retention on 1poker

You have the right to access all personal data we hold about you on 1poker. Submit a data access request through our support form; we provide a downloadable copy of your information within five business days. You may request correction of inaccurate information (such as a misspelled address) at any time; we update your account immediately and notify you of the change.

You may request deletion of your account and associated data on 1poker, subject to legal holds. We retain transaction records for seven years to comply with financial regulations and cannot delete them. However, we delete your personal details (name, address, phone) within 30 days of account closure, except where required by law. If you request deletion during an active dispute or investigation, we retain your data until the matter is resolved.

We at 1poker encrypt all personal data in transit and at rest. Our servers are protected by firewalls, intrusion detection, and regular security audits. We do not guarantee absolute security; no online system is immune to breach.

Cookies and tracking on 1poker

We use session cookies to keep you logged into 1poker and to remember your language preference. These cookies expire when you close your browser. We do not use persistent tracking cookies or third-party analytics cookies. Our mobile app does not use cookies; instead, it stores your session token locally on your device.

We use server-side logs to track page load times, error rates, and feature usage. This data helps us optimize 1poker's performance on weak networks (common in regions like Medan and Semarang during peak hours). We do not use this data to build user profiles or target advertisements.

Contact and updates on 1poker

If you have questions about our privacy practices on 1poker, contact our support team through the app or email our data protection officer. We respond to privacy inquiries within five business days. We update this privacy notice periodically to reflect changes in our service or regulatory environment. Continued use of 1poker after updates take effect constitutes your acceptance of the revised notice.

Our service is available only where local law permits. We do not offer 1poker services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's data protection and gaming laws.