1poker FAQ
Users accessing 1poker ask questions across several core areas: how to open and verify an account, which payment methods we support, what games and markets are available, how to stay secure, and how to reach our support team. This page answers the most common questions we receive from new and returning users.
This FAQ resolves practical questions about account setup, deposits, withdrawals, game rules, and account security. For detailed legal information about jurisdiction restrictions or service terms, refer to our legal notice and terms and conditions pages. If your question is not answered here, our support team responds within one business day.
Browse the topics below to find answers grouped by category. Each answer includes concrete steps and contact information where relevant. If you need immediate help, use the support chat in the 1poker app or contact us via email.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Read the answers below to find solutions to common issues. Each section covers a specific topic; use the headings to navigate.
Account and registration
We at 1poker require three documents for KYC verification: a government-issued ID (passport, national ID card, or driver's license), proof of address (utility bill or bank statement dated within the last three months), and a selfie holding your ID. Upload these documents through your account settings on 1poker. Our verification team reviews submissions within one business day. If documents are unclear or incomplete, we request resubmission. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process. Once verified, your account tier unlocks higher withdrawal limits.
Opening an account on 1poker takes five steps. First, visit 1poker.org and click "Open account". Enter your username, email, mobile number, and password. Second, verify your email by clicking the link we send you. Third, log in and complete your profile with your full name and date of birth. Fourth, upload your KYC documents (ID, proof of address, selfie). Fifth, wait for verification—typically one business day. Once verified, you can deposit and access all games on 1poker. If verification is delayed, contact support; we prioritize accounts during high-traffic periods such as Piala AFF tournaments.
Opening an account on 1poker takes five steps. First, visit 1poker.org and click "Open account". Enter your username, email, mobile number, and password. Second, verify your email by clicking the link we send you. Third, log in and complete your profile with your full name and date of birth. Fourth, upload your KYC documents (ID, proof of address, selfie). Fifth, wait for verification—typically one business day. Once verified, you can deposit and access all games on 1poker. If verification is delayed, contact support; we prioritize accounts during high-traffic periods such as Piala AFF tournaments.
Payments and transactions
We at 1poker support deposits starting from a minimum amount and scaling upward based on your account tier and payment method. Minimum deposits are lower for e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) than for bank transfers (mobile banking, local payment, online payment, e-wallet). Unverified accounts have lower limits; once you complete KYC verification, limits increase. Maximum deposit amounts vary by payment processor and are displayed in your account settings on 1poker. We do not impose daily or monthly deposit caps. If you need a higher limit, contact support and we review your request within one business day.
Depositing via e-wallet, mobile banking, or local payment on 1poker is instant. Log in to your account, click "Deposit", select your e-wallet, and enter the amount. You are redirected to the e-wallet app or web portal to authorize the payment. Once you confirm, the funds appear in your 1poker balance immediately. No additional fees are charged by 1poker; your e-wallet provider may apply their own fees. If a deposit fails, check your e-wallet balance and try again. If the issue persists, contact support with your transaction ID; we investigate within one business day. online payment and e-wallet follow the same process.
We at 1poker protect your personal information using industry-standard encryption and secure servers. Your KYC documents (ID, proof of address) are stored in encrypted vaults and are not shared with third parties except as required by law or payment processors. Your password is hashed and never stored in plain text. We do not sell your data. Our privacy policy details how we collect, use, and retain information. If you believe your account has been compromised, change your password immediately and contact support. We lock your account within one business day if unauthorized access is suspected.
Games and markets
1poker offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger streamed from regulated studios with multiple camera angles. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League), MotoGP, and badminton. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules and settlement procedures; read the game rules before placing your first bet on 1poker.
Promotion codes on 1poker are entered during account creation or in your account settings under "Promotions". If you have a code, enter it before your first deposit to unlock any associated offer. Codes are case-sensitive and expire on the date specified. Once a code is applied, the offer terms appear in your account. If a code does not work, verify the spelling and expiration date. Contact support if you believe a code is valid but rejected; we confirm eligibility within one business day. Promotion terms are subject to verification and may vary by region.
Support and account care
We at 1poker offer support through multiple channels. Use the in-app chat on the 1poker mobile app for instant help during business hours. Email [email protected] for non-urgent inquiries; we respond within one business day. For account security issues, contact support immediately through the app. Our support team speaks English and Indonesian. Response times may be longer during holidays such as Idul Fitri and Idul Adha. For legal or regulatory inquiries, submit a formal request through your account settings; we route these to our legal team and respond within five business days.